Ask one person on the shop floor what the organisation is doing this year, and you’ll get an honest answer: they’ll tell you what they remember, not what was said. Ask the next person, and you’ll get a different honest answer. Neither of them is...
Most cascade briefings are a download. Sixty slides, forty minutes of talking, ten minutes of questions that nobody wants to ask first, and then everyone goes back to their desks holding the same pack. I get called in right before this exact moment. Usually by a head...
Ask a transformation director why programs stall and you will hear the same three answers in every room: weak sponsorship, poor communication, a culture that resists change. All three are true often enough to survive as folklore, and none of them explain why...
Change fatigue is what happens to an organisation somewhere around its third or fourth major program in a few years, and it is not the same problem as resistance. Transformation directors, CIOs, COOs, CHROs and program sponsors tend to diagnose it the same way every...
Every organisation about to go through a transformation or technology rollout already contains a small group of people who want the change to happen. Transformation directors, program sponsors, CIOs and CHROs preparing for a go-live tend to spot them early: the branch...
If you are the transformation director, CIO, COO or program sponsor behind a rollout with a dated go-live, you have probably already sat through a communications plan that lists the town hall, the intranet post and the FAQ document, and still felt uneasy about it....
