Ask a leadership team how to close accountability gaps in organisations, and most of them start in the same place, which is the wrong place. It comes up almost every time I speak at a quarterly business review or a functional leader forum: the leader raising it has...
Why is everyone busy but nothing gets done. It is the question I get asked most often, usually in a corridor after a quarterly business review, from someone who lowers their voice slightly, as if the observation is a small act of disloyalty. It is not. It is usually...
One of my favourite questions to ask a leadership team who has brought me in to help them figure out how to fix a lack of ownership in their cross-functional teams is, “Who actually owns this?” That’s when things start to unravel real quick because people point in all...
