Somewhere in most organisations, right now, a senior leader is telling two teams to break down the silos between them. It is one of the most repeated instructions in corporate life, raised at leadership conferences, in quarterly business reviews, and again at the next...
Why does accountability keep breaking down in our matrix, when everyone in it is capable and trying? Some version of that question reaches me at almost every leadership conference and quarterly business review I speak at. Solving matrix organisation accountability...
Ask a leadership team how to close accountability gaps in organisations, and most of them start in the same place, which is the wrong place. It comes up almost every time I speak at a quarterly business review or a functional leader forum: the leader raising it has...
Why is everyone busy but nothing gets done. It is the question I get asked most often, usually in a corridor after a quarterly business review, from someone who lowers their voice slightly, as if the observation is a small act of disloyalty. It is not. It is usually...
One of my favourite questions to ask a leadership team who has brought me in to help them figure out how to fix a lack of ownership in their cross-functional teams is, “Who actually owns this?” That’s when things start to unravel real quick because people point in all...
