Ask a transformation director why programs stall and you will hear the same three answers in every room: weak sponsorship, poor communication, a culture that resists change. All three are true often enough to survive as folklore, and none of them explain why...
Change fatigue is what happens to an organisation somewhere around its third or fourth major program in a few years, and it is not the same problem as resistance. Transformation directors, CIOs, COOs, CHROs and program sponsors tend to diagnose it the same way every...
Every organisation about to go through a transformation or technology rollout already contains a small group of people who want the change to happen. Transformation directors, program sponsors, CIOs and CHROs preparing for a go-live tend to spot them early: the branch...
If you are the transformation director, CIO, COO or program sponsor behind a rollout with a dated go-live, you have probably already sat through a communications plan that lists the town hall, the intranet post and the FAQ document, and still felt uneasy about it....
Eight weeks before go-live, most transformation programs report the same thing: green. Training is booked, communications have gone out, super-users are named, and the sign-off tracker looks complete. Change readiness before go-live has quietly become a project...
Here is the uncomfortable version of how to get a leadership team out of its comfort zone: most executive teams are not avoiding the hard conversation. They’re having it, often well, often with real candour. The problem sits one layer down, in the beliefs nobody...
