When it comes to creating lasting organisational change, relying solely on facts and data is no longer enough. Instead, the key lies in understanding what I call the Point of Impact – that critical moment in time and space where a decision must be made by one or...
Today we find ourselves in a new era of business where Leaders have to grapple with rapidly advancing technology, changes in consumer behaviour and managing a multi-generational workforce. As if that wasn’t enough, on top of all of that, they have to contend with a...
How do you innovate a 132-year-old organisation whose members are illiterate or semi-illiterate, and avoid technology? This is such a fascinating story about the Mumbai Dabbawalas that fell into my lap via the TikTok and like most great tales there are two parts to...
