How to Build a Culture of Innovation

How to Build a Culture of Innovation

Today we find ourselves in a new era of business where Leaders have to grapple with rapidly advancing technology, changes in consumer behaviour and managing a multi-generational workforce. As if that wasn’t enough, on top of all of that, they have to contend with a...
How to Innovate a 132-Year-Old Organisation

How to Innovate a 132-Year-Old Organisation

How do you innovate a 132-year-old organisation whose members are illiterate or semi-illiterate, and avoid technology? This is such a fascinating story about the Mumbai Dabbawalas that fell into my lap via the TikTok and like most great tales there are two parts to...
The Competitive Advantage in Business has Changed

The Competitive Advantage in Business has Changed

The Competitive Advantage in business has changed. Many business leaders think it’s about technology – but that’s not quite the case. Technology used to be an enabler of productivity, but in today’s world it’s an amplifier of human capability. Just the other day...
How Do You Disrupt an Industry?

How Do You Disrupt an Industry?

Innovation isn’t about technology, it’s actually about implementing ideas. Here’s a great story from Australian Pop Icon Olivia Newton-John… It’s 1971, Olivia Newton-John is in her 7th year in the UK trying to build out her singing career and things are not...
Call Centre AI Technology Used to Eliminate Accents

Call Centre AI Technology Used to Eliminate Accents

As someone who faces prejudice on a daily basis this story fascinates me. But I think it’s the wrong approach…. Sanas is a Silicon Valley startup that is building real-time voice-altering software that aims to help call centre workers around the world sound white...

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